Terms and Conditions

1. Introduction
Welcome to Natis. These Terms and Conditions govern the purchase and use of Natis' low thickness nanotechnology thermal insulation solutions for residential, commercial and industrial buildings. By purchasing or using our products, you agree to abide by the following terms.

2. Company information
Natis manufactures and distributes low thickness nanotechnology thermal insulation solutions for the B2B and B2C sectors. Our products are intended for construction professionals, companies and private individuals.

3. Products and Availability
Product information, including descriptions and images, is provided for information purposes only. Natis reserves the right to change product specifications without prior notice. Product availability may vary and we do not guarantee that all products are always available.

4. Orders and Payments

  • Orders can be placed via our website, e-mail or directly with our representatives.
  • Payments must be made via the accepted methods specified at the time of purchase.
  • Natis reserves the right to refuse or cancel an order due to force majeure or product unavailability.

5. Shipments and Deliveries

  • Deliveries are made to the address specified by the customer.
  • Delivery times are approximate and may vary depending on availability and location.
  • Natis is not responsible for delays due to events beyond our control.

6. Returns and Complaints

  • Customers are entitled to return products within 14 days of receipt, subject to written notice and approval by Natis.
  • Products must be returned in original condition and with undamaged packaging.
  • For any production defects, Natis will assess the complaint and provide an appropriate solution (replacement or partial/total refund).

7. Warranty

  • Our products are covered by warranty according to current legislation.
  • The guarantee does not cover damage caused by misuse, incorrect installation or unauthorised modifications.

8. Liability
Natis is not responsible for direct or indirect damage resulting from the improper use of the products. The user must follow the technical and installation instructions provided.

9. Protection of Personal Data
Natis processes personal data in compliance with the GDPR regulation. The data collected will be used exclusively for the handling of orders and customer communications.

10. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Italian law. Any disputes shall be submitted to the exclusive jurisdiction of the competent court.

11. Amendments to the Terms and Conditions
Natis reserves the right to amend these Terms and Conditions at any time. Changes will come into effect from the date of publication on the website.

For further information, please contact us at the email address given.